Systems Analyst

Website ITFirstAid

Cloud and Data Recovery

Responsibilities:

Building computers from component parts, updating BIOS and other firmware.
Rack mounting servers and other computing equipment.
Attaching and labeling network, KVM, and power cables in accordance with network diagrams.
Troubleshooting, repairing and replacing servers and other computing equipment.
Receiving, unpacking, and inventorying equipment from vendors.
Rebooting, logging-on or performing other basic support services for our customers.
Logging and tracking activities in a ticketing system.
Speaking directly with customers or vendors on service issues.
Handling removable media such as CDs, DVDs, tapes.
Responding to miscellaneous requests from internal groups.

Requirements:

Excellent verbal and written communication skills.
Able to work a 7/24 shift rotation including overnight and week-end shifts.
Ability to read and follow detailed instructions.
Attention to detail and quality of work.
Ability to prioritize tasks and work under pressure.
Strong knowledge of computer hardware.
Experience with office productivity tools (e.g. spreadsheet such as Excel, E-mail application such as Outlook).
Able to do some heavy lifting (e.g. while rack mounting servers).

Desired:

Familiarity with basic computer networking an asset
A+ or other related certification an asset

To apply for this job email your details to drcy@itfirstaid.ca.