CONFIDENTIALITY OF DATA, NON-DISCLOSURE & PRIVACY OF PERSONAL DATA
• We use your personal information to update you on the progress of your job or process your order. We may also use this information for auditing, research and analysis to operate and improve our technologies and services. We will NOT pass your details on to any third parties.
• We further ensure
• To enTo ensure non-disclosure, all recovered data stored on our
Recovery Service Terms & Conditions
The client authorizes I.T.FirstAid or its agents to conduct an evaluation of the media sent to determine the nature of the damage and provide an estimate of the data recovery cost and turnaround. The evaluation is set at a standard cost no work beyond this evaluation will be charged without explicit client approval.
The client authorizes I.T.FirstAid , its employees, independent contractors, and agents, to receive and transport this media/equipment/data to, from and between their facilities.
The client hereby represents, warrants, and affirms that he, she, or it is the owner or the authorized representative of the owner of the property and all of the information and data stored on said property. By asking I.T.FirstAid to enter into this agreement with you, as client, you declare that the foregoing representations are true and correct. You agree to indemnify I.T.FirstAid for any claims against I.T.FirstAid related to this data recovery.
- Failure to claim property
Any property left with I.T.FirstAid unclaimed for 30 days, will be disposed or recycled. At which time, I.T.FirstAid shall have no liability to the client or any third party.
- Limited Liability
I.T.FirstAid shall not be liable as a result of this agreement or the performance of any data recovery services or evaluation of the possibility of providing data recovery services, for any claims regarding the physical functioning of equipment OR media or the condition or existence of data on storage media supplied before, during or after service.
THE CLIENT UNDERSTANDS THAT DATA RECOVERY CANNOT BE GUARANTEED.
IN NO EVENT WILL I.T.FirstAid OR ANY CONTRACTOR, EMPLOYEE, OR AGENT OF I.T.FirstAid BE LIABLE FOR ANY LOSS OF DATA OR LOSS OF REVENUE OR PROFITS OR ANY SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES, HOWEVER CAUSED, IN CONNECTION WITH THIS AGREEMENT OR ANY SERVICE PROVIDED BY I.T.FirstAid OR ITS AGENTS, CONTRACTORS, OR EMPLOYEES –
I.T.FirstAid ’s liability of any kind with respect to the services, including any negligence on its part, shall be limited to the contract price for the services.
3.1. Client and I.T.FirstAid agree that the sole and exclusive remedy for unsatisfactory work or data shall be, at I.T.FirstAid ’s option, either (a) additional attempts by I.T.FirstAid to recover satisfactory data or (b) a refund of the amount paid over and above te evaluation stage by the client. The parties acknowledge that the price of I.T.FirstAid ’s data recovery services would be much greater if I.T.FirstAid undertook more extensive liability or promised additional remedies.
Client is aware of the inherent risks of injury and property damage involved in data recovery, including without limitation, risks due to destruction or damage to the media or data and inability to recover data, or inaccurate or incomplete data recovery, including those that may result from the negligence of I.T.FirstAid , and assumes any and all known risks of injury and property damage that may result.
All data recovered will be kept for a period of 10 days after successful delivery to customer No charge will be made in the destruction of data. Data will be destroyed and thereafter no further records will be kept.
I.T.FirstAid agrees not to disclose any and all information or data files supplied with, stored on, or recovered from client equipment to any third parties except to employees , independent contractors, lawyers, or agents of I.T.FirstAid subject to confidentiality agreements or as required by law.
Payment is due in full excluding evaluation period upon completion of successful recovery, prior to release of data (whether shipped, picked up or downloaded), unless by special previous arrangement.
Successful data recovery is defined as recovery of data that was not accessible or visible under the client’s computer operating system. The client agrees to pay for data recovery even if I.T.FirstAid has partially recovered the data.
We accept VISA, MasterCard, Maestro, Bank Transfer and cash. American Express is not accepted.
I.T.FirstAid makes no warranty, express or implied, and I.T.FirstAid disclaims any warranty of any kind, for the services being provided or discussed herein.